Customer Support Engineer - Technical & Client Services

Falls Church, VA
Full Time
Experienced
Customer Support Engineer - Technical & Client Services
Location: On-site (Falls Church, VA) with Remote Work Flexibility
Level: Experienced Professional (5+ Years)

Are you a fast learner who thrives in a collaborative environment and loves helping Customers with technology? We’re seeking a Customer Support Engineer who combines technical expertise with a passion for problem-solving and delivering exceptional customer experiences. In this role, you’ll partner directly with clients and internal teams to resolve complex technical issues, coordinate cross-functional collaboration, support mission-critical systems, and guide users through technical challenges. You’ll play a vital role in driving customer success and shaping the ongoing evolution of the BizFlow M platform. If you're ready to grow your career by solving real-world problems and making a meaningful impact, we’d love to hear from you!
As a Customer Support Engineer, you’ll be a core part of a collaborative, high-impact support team. You’ll help our customers maximize the value of our platform while continuously growing your skills in a culture that values curiosity, innovation, and shared success.
This opportunity is ideal for a seasoned support professional who thrives on teamwork, takes pride in delivering exceptional service, and always seeks ways to improve and grow.

What You’ll Do:
  • Be the first line of support – Serve as a trusted advisor and point of contact for technical support inquiries.
  • Solve meaningful problems – Troubleshoot advanced issues related to configuration, performance, security, and system integrations.
  • Collaborate cross-functionally – Work closely with Engineering, QA, and Product teams to resolve issues and enhance the Customer experience.
  • Analyze and improve – Perform ongoing data analysis on support tickets to uncover insights and generate reporting to drive continuous improvement.
  • Innovate and contribute – Participate in retrospectives, training sessions, and innovation sprints to strengthen our processes and products.
  • Empower customers – Contribute to technical documentation and self-service resources to help users resolve issues independently.
  • Stay ahead of the curve – Keep up with emerging technologies and best practices, and share critical insights.

Must-Have Qualifications:
  • Bachelor’s degree in Computer Science, Information Systems, or a related technical field
  • 5+ years of experience in technical support, Customer Success, or IT operations within a software company
  • Exceptional communication skills—both written and verbal—with the ability to translate complex technical concepts into clear, easy-to-understand, user-friendly guidance
  • Excellent Problem-Solving and Collaboration skills, with a strong Customer-first mindset
  • Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP)
  • Proficiency in SQL and experience debugging complex queries
  • Strong knowledge of Linux/Unix systems and comfort using command-line tools
  • Strong grasp of networking fundamentals, including DNS, TCP/IP, and HTTP/S
  • Proficiency with security protocols such as LDAP, OAuth 2.0, and SSL/TLS
  • Experience using bug tracking or support ticketing systems, such as Zendesk, Bugzilla, or TechExcel
  • Proficiency in Microsoft Excel, including pivot tables for reporting and data analysis
  • Proven ability to build trust with both technical and business stakeholders
  • A growth mindset and a genuine passion for continuous learning, innovation, and improvement
  • Authorization to work in the U.S.
  • Ability to obtain and maintain a U.S. government Public Trust clearance.

Nice-to-Have Skills:
  • Knowledge of relational database systems, including SQL Server (MSSQL), Oracle, and advanced SQL debugging
  • Prior experience supporting enterprise BPM or workflow automation platforms
  • Programming or scripting experience in languages such as Java, C++, HTML, CSS, JavaScript, and modern frameworks like Angular and React
  • Strong understanding of identity and access management protocols, including LDAP, OAuth2.0, and SAML
  • Familiarity with DevOps tools, CI/CD pipelines, and virtual environments (e.g., VMWare, ESXi Server)
  • ITIL certification or hands-on experience with IT service management (ITSM) frameworks
  • Experience working with Big Data technologies such as Hadoop, Spark, and Data Lakes
  • Business-level fluency in Korean is a plus

Why Join Us?
At BizFlow, we’re building the future of work—one streamlined process at a time.  As a Customer Support Engineer, you won’t just help users—you’ll empower them.
We’re a digital transformation company with a bold mission: to help organizations work smarter, move faster, and unlock the full power of automation—without writing tons of code. Through our cutting-edge low-code/no-code platform, BizFlow M, we make it easy for customers to design, deploy, and scale intelligent workflows that solve real business challenges.
With over two decades of success and innovation, BizFlow is trusted by government agencies and Fortune 500 companies alike to deliver high-impact, human-centered solutions. But what really sets us apart is our culture: agile, inclusive, and deeply collaborative.
We’re proud of our inclusive, supportive, and innovative culture—one where every team member is empowered to share ideas, grow their skills, and make a meaningful impact. From day one, you’ll be welcomed into a collaborative environment that values curiosity, continuous learning, and a strong sense of purpose.
If you’re looking for a place where your voice is heard, your work is valued, and your growth is a priority, BizFlow is the place for you. Join us and help shape the future of digital transformation—one process at a time.
 
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